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Intermodal Customer Experience Representative


Lowell, AR - JB Hunt Corporate





Job Title:
Intermodal Customer Experience Representative

Department:
Customer Service & Contact Center Operations

Country:
United States of America

State/Province:
Arkansas

City:
Lowell

Full/Part Time:
Full time

Job Summary:
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. Work requires developing and maintaining excellent customer relationships to maximize business potential

Job Description:

Key Responsibilities:

  • Manage customer relations by engaging customer on a regular basis providing solutions to meet their needs and goals to maximize freight potential and growth
  • Ensures shipping documents are processed in accordance with import/export regulations of Border Customs
  • Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
  • Ensure on time delivery, damage free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customers

Qualifications:

Minimum Qualifications:

  • High School Diploma/GED and up to 1-2 years of customer service/sales experience

Preferred Qualifications:

  • Bachelors Degree and/or up to 1 -2 years of customer service/sales related experience
  • Ability to communicate effectively through all mediums
  • Ability to embrace change
  • Ability to handle a stressful work-environment
  • Ability to multitask
  • Maintain Composure
  • Competitive
  • Sales Focused
  • Resilient
  • Language of country of residence is highly preferred

Education:
High School (Required), Bachelors: Business Administration/Management, Bachelors: Business Communications, Bachelors: Transportation Logistics, GED (Required)

Work Experience:
Customer Service/Account Manager, Sales, Transportation/Logistics

Job Opening ID:
00414495 Intermodal Customer Experience Representative (Open)


“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”


Posted 7 Days Ago

Full time

00414495


About Us



Fortune 500 experience. Career advancement. Nationwide relocation possibilities.


Headquartered in Northwest Arkansas, J.B. Hunt is a dominate force in transportation and logistics industry, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.


Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.


What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.