Key Responsibilities:

• Serves as a process manager concerning all internal feedback (surveys, forms, polls, quizzes) for employees and contract workers, providing consultation, execution, and analysis on question development and response analysis
• Manages the development of internal feedback process including those focused on leadership, organizational culture, talent management, employee engagement, and change management in order to achieve business objectives
• Identifies data collection tools, data collection methods, data sources, benchmarks, and data targets
• Liaise with other HR functions to identify opportunities for feedback and manage the creation, facilitation, and analysis (e.g., new hire surveys, voluntary termination feedback)
• Collaborates with business partners to identify and document internal feedback needs under general guidance from senior leaders in the business. 
• Develops internal feedback and analytic solutions to support business needs, including question development and analysis (e.g., kickoff feedback, technology/product, change management)
• Develops business knowledge & skills to effectively anticipate business need for internal feedback in order to improve business outcomes.  Utilizing business knowledge & skills to recommend best collection method, question style, question verbiage and report/dashboard
• Creates dashboards and/or reports of all internal feedback results, sharing them with appropriate stakeholders in the business & HR
• When required, establishes meetings to review data, discuss insights, and identify next steps
• Shares insights based on analysis of internal feedback and provides recommendations or direction for follow-up action
• Provides support to leadership, in partnership with Talent Optimization, ensuring action plans are developed, executed, and monitored; and supporting efforts, as needed (e.g., conducting focus groups)
• Identifies emerging needs based on internal feedback analysis, areas of opportunities based on external environment, and changes in data collection or employee listening best practices in I/O field
• Ensures the internal feedback collection process is compliant with law (state & federal) and company policy

Knowledge, Skills and Abilities:

• Ability to gather and analyze large, complex data sets
• Up-to-date knowledge of the latest employee listening strategies, collections, and best practices
• Comfortable performing statistical analysis using Excel, SPSS or R
• Ability to manage multiple, competing priorities
• Ability to work under minimal supervision
• Demonstrated critical and system thinking skills
• Demonstrated consultative approach
• Knowledge of employee listening systems (e.g., Qualtrics)
• Proficiency in MS Excel and MS PowerPoint
• Strong communication skills with the ability to influence and interact with all levels of the business