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Sr Manager, LTL Customer Experience


Lowell, AR - JB Hunt Corporate



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Job Title:
Sr Manager, LTL Customer Experience

Department:
Customer Service & Contact Center Operations

Country:
United States of America

State/Province:
Arkansas

City:
Lowell

Full/Part Time:
Full time

Job Summary:
Under general direction, the incumbent is responsible for some account ownership and directing the overall activities of an ICS branch to maintain growth targets and profitability, develop and grow our employees, and build and foster cross-divisional influence and external relationships to provide a best-in-class customer experience.  

Job Description:

Key Responsibilities:

  • Initiate growth focused activities to realize and capture market potential.
  • Hire, train and develop staff to meet branch objectives in regards to customer satisfaction, sales, and operations to ensure superior, on-time service for customers.
  • Responsible for budget and profit margins to meet and exceed branch and business unit goals for profitability.
  • Network with internal sales and marketing staff to develop and grow business.
  • Properly manage risk and maintain financial integrity in all business matters.

Qualifications:

Minimum Qualifications:

  • High School Diploma or GED with 4-5 years in Transportation/Logistics.

Preferred Qualifications:

  • Bachelor's Degree and 5+ years in Transportation/Logistics
  • Knowledge of finance and accounting practices, financial analysis, and reporting
  • Ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness
  • Ability to accurately analyze situations and reach productive decisions based on informed judgment
  • Create goals that support business strategies
  • Ability to apply organizational acumen to identify and maintain focus on key success factors for the organization
  • Utilize assigned resources and leverage resources (individuals or teams) to achieve or exceed planned outcomes
  • Develop and improve individual, team, and organizational performance
  • Ability to provide services and support to key clients.

Education:
Bachelors: Business Communications, Bachelors: Business Administration/Management, GED (Required), High School (Required), Bachelors: Transportation Logistics

Work Experience:
Sales, Customer Service/Account Manager, Management-Entry Level, Transportation/Logistics

Job Opening ID:
00440810 Sr Manager, LTL Customer Experience (Open)


“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”


Posted 4 Days Ago

Full time

00440810


About Us



Fortune 500 experience. Career advancement. Nationwide relocation possibilities.


Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.


Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.


What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.





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