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Senior Contact Center Engineer


Lowell, AR - 215 JB Hunt Drive



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Job Title:
Senior Contact Center Engineer

Department:
IT, Telecom & Internet

Country:
United States of America

State/Province:
Arkansas

City:
Lowell

Full/Part Time:
Full time

Job Summary:
Under minimal supervision, this position mentors junior associates through project management and documentation. Responsibilities include building highly complex and enterprise-wide routing solutions, architecting Contact Center technology direction, and making and implementing technology recommendations for the business.

Job Description:

Key Responsibilities: • Manages projects (new technology, infrastructure changes, contact center builds) by delegating tasks and determining project scope and timeline. • Designs and develops highly complex and enterprise-wide Contact Center routing solutions using custom strategies. • Performs research and development for future Contact Center technologies based on enterprise needs and technology trends. • Provides technical input to Expert Contact Center Engineers in order to assist in setting strategic direction. • Works with business and technical analysts to gather requirements for changes to existing routing and reporting. • Analyzes statistics to make business improvement recommendations. • Coordinates with vendors for creating feature requests, performing upgrades, or troubleshooting issues. • Provides recommendations to business and/or technical analysts for future technology direction.


Qualifications:

Minimum Qualification: Bachelors degree in Computer Engineering, Information Technology, or related field, or suitable combination of education, experience and training; plus 4 years of experience in Contact Center Engineering. At least four total weeks of professional training on Contact Center technology. Experience with Genesys..


Education:
Bachelors: Computer Engineering (Required), Bachelors: Information Technology (Required)

Work Experience:
Contact Center Engineering

Job Opening ID:
00449041 Senior Contact Center Engineer (Open)


“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”


Posted 11 Days Ago

Full time

00449041


About Us



Fortune 500 experience. Career advancement. Nationwide relocation possibilities.


Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.


Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.


What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.





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