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Service Desk Analyst I

Lowell, AR - JB Hunt Corporate


Job Title:
Service Desk Analyst I

IT, Telecom & Internet

United States of America



Full/Part Time:
Full time

Job Summary:
Under general supervision, this position is responsible for the ongoing support of internal and external end users. The incumbent would be responsible for responding to service requests and incidents, capturing event information, providing basic troubleshooting, and forwarding more complex and specialized incidents to relevant teams within the enterprise. The incumbent is also responsible for participating in Service Desk projects, as assigned.

Job Description:

Key Responsibilities:

  • Gathers information from users regarding service request submissions to document event details and determine the level of priority.
  • Responds to and solves basic service requests such as password resets, general computing questions, or transferring requests to relevant department.
  • Establishes first contact with users via call center and other systems by responding to service incidents after conversion by automated service program.
  • Maintains awareness of own service metrics, such as service success rates, and monitors own performance in relation to personal goals set by management.
  • Assigns more complex or specialized service requests and incidents to the relevant teams or department.
  • Participates on Service Desk projects as assigned by more senior Service Desk Analysts.


Minimum Qualifications:

  • Bachelors degree in Computer and Information Science, Engineering, or Management Information Systems, or related field, or suitable combination of education, experience and training; plus 1 year of experience in Information Technology Service Desk.

Preferred Qualifications:

  • Experience with A+ or related desktop troubleshooter preferred.
  • Familiarity with Information Technology Infrastructure Library best practices.

Associates: Computer Engineering (Required), Bachelors: Electrical Engineering (Required), Associates: Industrial Engineering (Required), Bachelors: Management Information Systems (Required), Bachelors: Mechanical Engineering (Required)

Work Experience:
Information Technology Service Desk, Technical Writing

A+ Certification - Computing Technology Industry Association (CompTIA)

Job Opening ID:
00451224 Service Desk Analyst I (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

Posted 12 Days Ago

Full time


About Us

Fortune 500 experience. Career advancement. Nationwide relocation possibilities.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.