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Call Center Assistant

Lowell, AR - JB Hunt Corporate


Job Title:
Call Center Assistant

Customer Service & Contact Center Operations

United States of America



Full/Part Time:
Full time

Job Summary:
Under close supervision, this position will support external/internal clients and customers by directing phone calls, routing complaints, and providing first in class customer service.    

Job Description:

Key Responsibilities:

• Act as face of J.B. Hunt by answering and directing incoming and/or outgoing phone calls

• Additional projects/tasks as needed

• Engage in ongoing training and professional development activities focused on enhancing skills and abilities to grow within the industry

• Research and report on client complaints, route client complaints, and ensure that client is addressed in a timely manner


Minimum Qualifications:

  • High School Diploma or GED equivalent with up to 1 year customer service-related experience.

Preferred Qualifications:

  • College degree in progress with up to 1 year of customer service experience
  • Ability to work both individually and as a team
  • Basic deductive reasoning skills
  • Experience working in a fast-paced environment
  • Knowledge of J.B. Hunt
  • Proficient Computer Skills including Microsoft applications
  • Telecommunication manners, patience, customer service.

Associates: Business Administration/Management, GED (Required), High School (Required)

Work Experience:
Clerical/Administrative, Customer Service/Account Manager

Job Opening ID:
00458868 Call Center Assistant (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

Posted 18 Days Ago

Full time


About Us

Fortune 500 experience. Career advancement. Nationwide relocation possibilities.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.