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Intermodal Appointment Representative

Lowell, AR - JB Hunt Corporate

Job Title:
Intermodal Appointment Representative

Administration, Facilities & Secretarial

United States of America



Full/Part Time:
Full time

Job Summary:
Under direct supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries

Job Description:

Key Responsibilities:

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction

• Track trailer pools to see if customer has available empties to determine scheduling

• Provide documentation to validate customer disputes

• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service

• Resolve appointment requests for key customers with delivery dates within locked out areas

• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments

• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction


Minimum Qualification:

High School Diploma/GED with 1-2 year of working experience.
Preferred Qualification:

Bachelor's Degree with 1-2 year of working experience

  • Ability to multitask
  • Ability to communicate effectively over the phone all medium
  • Ability to embrace change
  • Proficient time-management skills
  • Ability to handle a stressful work-environment.

Bachelors: Business Administration/Management, Bachelors: Business Communications, GED (Required), High School (Required)

Work Experience:
Customer Service/Account Manager, Intermodal, Transportation/Logistics

Job Opening ID:
00476994 Intermodal Appointment Representative (Evergreen) (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.”

Posted 13 Days Ago

Full time


About Us

Fortune 500 experience. Career advancement. Nationwide relocation possibilities.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.