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Night People Representative I


Lowell, AR - JB Hunt Corporate



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Job Title:
Night People Representative I

Department:
Human Resources

Country:
United States of America

State/Province:
Arkansas

City:
Lowell

Full/Part Time:
Full time

Job Summary:
Under close supervision, this position provides HR Centers of Excellence related information to address basic employee inquiries, such as information on company policies, payroll and benefits, HRIS administration guidance, and sourcing information from internal systems.

Job Description:

Key Responsibilities:

  • Address routine incoming employee inquiries by resolving all HR and HRIS questions promptly during the incoming phone call, escalate lengthier and more complex calls
  • Document People Support Center call activities and assign to appropriate party using the internal management tools
  • Meet acceptable standards of service center metrics, such as hold time, length of call, transfers, unavailable time, resolution and processing accuracy and timeliness
  • Communicate and interpret HR and Payroll policies and procedures for all levels of employees
  • Provide self-service guidance to employees related to the accuracy and completeness of personnel records
  • Support HR technology and application testing, implementations, and/or updates
  • Perform additional administrative duties as the need arises

Shift:

  • Monday-Friday 10 pm- 7am

Qualifications:

Minimum Qualifications:

  • 6 or more months of related experience, education or training, such as in HR administration, a call center environment, customer service, or in the transportation industry


Preferred Qualifications:

  • 1 year of related experience, education or training, such as in HR administration, a call center environment, customer service, or in the transportation industry
  • Experience using computers and phones in a professional/office setting
  • Spanish speaking or other multilingual capability


Skills and Abilities:

  • Ability to accurately analyze situations and reach productive decisions based on informed judgment
  • Ability to act professionally, maintaining composure and confidentiality
  • Ability to follow established procedures
  • Ability to communicate effectively through all mediums
  • Proficient active listening skills
  • Ability to manage multiple priorities
  • Ability to work individually or as part of a team
  • Maintain a people-centric mentality
  • Ability to learn new technologies related to the job


Education:
High School, GED

Work Experience:
Human Resources, Customer Service/Account Manager

Job Opening ID:
00487395 Night People Representative I (Open)


“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.”


Posted 5 Days Ago

Full time

00487395


About Us



Fortune 500 experience. Career advancement. Nationwide relocation possibilities.


Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.


Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.


What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.





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