• Careers
  • BLOG

Manager I, Customer Experience- ICS

Lowell, AR - JB Hunt Corporate

Job Title:
Manager I, Customer Experience- ICS

Customer Service & Contact Center Operations

United States of America



Full/Part Time:
Full time

Job Summary:
Under general direction, the positions is responsible for directing activities for a specific area of focus within their assigned ICS branch. The are tasked with supporting the ICS branch strategies, goals and objectives by supporting growth targets and profitability, developing and growing employees, and building and fostering cross-branch and cross-divisional influence and external relationships to provide a best-in-class customer experience.  

Job Description:

Key Responsibilities:

• Execute the growth focused activities as directed by management to realize and capture market potential.

• Coach, mentor and train all staff on day-to-day processes and procedures for their branch to ensure superior, on-time service for customers.

• Responsible for delivering results to meet/exceed their portion of the branch budget and performance objectives; support the development of the overall branch budget and profit objectives through allocation of their scope of work.

• Properly manage risk and maintain business and financial integrity in all business matters.


Minimum Qualification: High School Diploma or GED with 2-3 years in Transportation/Logistics. Preferred Qualification: Bachelor's Degree in Supply Chain Management, Logistics Management, or related field with 3-4 years of experience in transportation/logistics
Knowledge of finance and accounting practices, financial analysis, and reporting
Ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness
Ability to accurately analyze situations and reach productive decisions based on informed judgment
Create goals that support business strategies
Develop and improve individual, team, and organizational performance
Utilize assigned resources and leverage resources (individuals or teams) to achieve or exceed planned outcomes
Ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner
Knowledge and ability to establish and maintain relationships with clients, vendors, and peers
Demonstrate effective self-management practices and ability to manage multiple concurrent objectives.

Bachelors: Transportation Logistics, Bachelors: Business Communications, Bachelors: Business Administration/Management, GED (Required), High School (Required)

Work Experience:
Transportation/Logistics, Management-Entry Level, Sales, Customer Service/Account Manager

Job Opening ID:
00398219 Manager I, Customer Experience- ICS (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

Posted 194 Days Ago

Full time


About Us

Fortune 500 experience. Career advancement. Nationwide relocation possibilities.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominate force in transportation and logistics industry, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.