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Customer Experience

Representing
Our Company

J.B. Hunt’s Customer Experience department delivers top-notch customer solutions and manages key relationships with our customers and several internal teams. Customer Experience professionals are the face of our business and help us achieve our company goals.
 
 
Engaging Career
Opportunities
Customer Experience offers rewarding career paths that will deepen your knowledge of our industry and sharpen your customer development skillset. Learn more about the thrilling career paths within this department, available at corporate or at field locations across the country.
Engaging Career<br />Opportunities
Customer Development Representatives are responsible for growing and developing our business with existing customers. Customer Development Representatives build relationships and stay connected with internal and external teams to evaluate a customer's transportation needs and determine an effective and efficient solution.
Customer Experience Representatives manage customer freight orders and deliver an excellent overall customer experience. Customer Experience Representatives are our problem-solvers, staying in constant communication with customers and internal teams to manage the success of each load every step of the way.
Customer Experience Support teams keep up with the highly detailed tasks that support the success of various teams across J.B. Hunt. In this role, professionals are responsible for booking loads and entering customer orders, scheduling pick-ups and deliveries, and staying informed on the status of each load along its route.
The Customer Experience Rotational Development Program (CERDP) is an 18-month experience that launches your career in Customer Experience. With robust training from our Sales, Pricing and Operations teams, you will gain a deep understanding of how our people, processes and technology are utilized to drive value for our customers. At the end of the program, you will be placed with the team that best fits your interests.
 
Management Potential
 
Management
Potential
Within Customer Experience, there is ample opportunity for your career to grow. From entry-level positions through management and leadership roles, there are clear paths to advancement that make it easy to visualize your career and where you want to go.
Client Managers serve as the strategic point-of-contact between our customers and core stakeholders within J.B. Hunt. In this role, Client Managers take ownership of an account and are responsible for cultivating the relationship with the customer, managing the day-to-day, and overseeing the success of our business practices.
Customer Experience Managers lead a team of Customer Experience personnel and direct them in their day-to-day responsibilities. Customer Experience Managers serve as a mentor to their team, ensuring their performance is up to company standards and supporting them in their individual career goals.
 
 
Setting You Up
for Success
A career in Customer Experience benefits our people just as much as the department benefits our company. Learn why a career within this department could have a significant impact on your professional success.
Setting You Up for Success
Make an Impact
We bring a level of success and satisfaction to our customers that would not be possible without our Customer Experience professionals. This department is vital to achieving our business goals. Customer Experience teams have a hand in every aspect of our business and take on responsibilities crucial to the future success of J.B. Hunt.
Deep Understanding of Logistics
A career with Customer Experience exposes you to all facets of our company and industry. There are vast opportunities to learn our business through working regularly with internal teams such as Operations, Pricing and Sales, to name just a few. As a Customer Experience professional, you stand to gain a strong understanding of supply chain and logistics.
Career Advancement
With entry-level, professional and management opportunities available, the career paths for employees within Customer Experience are limitless. Customer Experience professionals gain first-hand knowledge of how several J.B. Hunt teams function, providing the unique advantage for career growth within Customer Experience or other departments if desired.
WHY
J.B. HUNT
Why J.B. Hunt
Hear from our employees in Customer Experience
 
"I feel there are very clear paths for career advancement in my position. I began working on just the Highway team and after only two months I took on the flatbed account. I am getting new responsibilities every day and see a bright future ahead! Many people I have spoken to have said they started right where I was and worked their way up the ladder. I have a strong desire to keep building my career within J.B. Hunt."
Kelly
 
Kelly
Manager,
Customer Experience
 
 
Charles
Regional Service Manager
Charles
"I would say by far and away the biggest benefit of Customer Experience is getting a very well-rounded approach while learning how we operate here at J.B. Hunt. I talk to a variety of different people daily, from customers to our pricing, sales, brokerage, and operations teams. This has given me a very 'bird's eye view' approach to understanding how we operate. It has cultivated a very thorough understanding of our business model and execution of sevices."
 
"There is a clear career path, and I think I'm probably the prime example of that. I have touched several roles in Customer Experience, starting off part-time as a Customer Experience Support Specialist, and I think it was really organic in the way that I developed. The path within Customer Experience was clear on how I could continue to develop and move to that next opportunity. In each role, I learned something that allowed me to move into that next role. It happens pretty organically, without having to outpace yourself or feel stretched too far."
Bo
 
Bo
Director,
Customer Experience
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