Finding the Right Solutions

Customer Experience is full of the people our customers and company trust to deliver innovative solutions and manage impactful relationships.

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Impact the Business

Our mission is to drive long-term value for our people, customers and shareholders. Our Customer Experience team allows us to push that mission forward by bringing the J.B. Hunt standard of satisfaction and success to key relationships. In these roles, our team can see their direct, positive impact on our business and take on responsibilities crucial to the health and achievements of the company.

Increase Your Knowledge

A unique opportunity that our Customer Experience team members experience is the exposure they get to the rest of the company and to the industry as a whole. By working not only with customers but many internal teams including Operations, Pricing, Sales and more, these teams level up their knowledge and understanding of supply chain and logistics with every new interaction they have.

Advance Your Career

From internships and entry-level jobs to professional and management opportunities, our Customer Experience teams are set up to ensure their people grow in their careers, grow as professionals and have the tools to grow and manage established and new accounts. Someone on our Customer Experience team is someone with a vast skillset that can help them advance on their team and beyond.

Are you a match?

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Seeking go-getters, problem solvers and effective communicators.

Customer Experience Account Managers are responsible for the management and execution of customer freight orders while delivering an exceptional experience for our valued customers. People in this role use their communication skills to connect internal and external stakeholders, minimize service failures and provide top-notch experiences.

In this role, Customer Experience Account Managers ensure they are aligned with a customer’s goals and work as a strategic partner to ensure that we are creating diversified solutions and meeting the customer’s unique needs that keep them coming back for more.

Seeking detail-oriented, responsible and solution-driven teammates.

Keep up with the highly detailed tasks that support the success of various teams across J.B. Hunt in a Customer Experience Support role. This team is responsible for booking loads and entering customer orders, scheduling pickups and deliveries and staying informed on the status of each load along its route. People in this role perform detailed work that allows the team and processes to stay organized and help meet the expectations of our customers.

Seeking collaborative, goal-oriented and influential leaders.

Lead a team of Customer Experience professionals, giving them the tools, advice and support they need to accomplish their day-to-day responsibilities and meet customer needs. Customer Experience Managers will help their teams meet individual career goals while ensuring company standards and customer expectations are met and best-in-class experiences are delivered.

What the Team is Saying

“My favorite part about working with J.B. Hunt is being able to build that relationship with my customers. Being a customer experience support, everything we do is vital. From setting appointments to sending estimated arrival times, all that we do is important for our customers.”

Melissa

Customer Experience Support
“The environment is inviting and inclusive. I feel that my values and beliefs are respected and encouraged. There are several different opportunities for someone to create lasting relationships and feel connected.”

Jake

Customer Experience Account Manager

Make customers' days, every day.

Search Jobs

Finding the Right Solutions

Impact the Business

Increase Your Knowledge

Advance Your Career

Are you a match?

Explore Customer Experience Jobs

What the Team is Saying

Make customers' days, every day.

Connect With Us