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HR Solution Center Representative


Lowell, AR - JB Hunt Corporate



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Job Title:
HR Solution Center Representative

Department:
Human Resources

Country:
United States of America

State/Province:
Arkansas

City:
Lowell

Full/Part Time:
Full time

Job Summary:
The HR Solution Center Representative provides excellent customer service for company employees by answering general questions regarding Group Benefit Plans, Company Policies, and other areas of Human Resources. They act as a bridge to connect employees with available HR Resources to facilitate problem resolution.

Job Description:

Responsibilities:

  • Provide accurate information to employees with questions on HR related topics.
  • Accurately document HR Solution Center call activity in the HR Call Tracking Database.
  • Assign HR Call Tracking Database entries to the appropriate party, when an activity requires follow up.
  • Meet acceptable standards of call center metrics, such as hold time, length of call, transfers, and unavailable time.
  • Promote positive communication with all internal and external customers.
  • Any and all other tasks assigned by management for which the employee is qualified and able to perform with or without a reasonable accommodation.

Qualifications:

Minimum Qualifications:

  • High school diploma or general education degree (GED); 7-11 months related experience and/or training; or equivalent combination of education and experience. 

Preferred Qualifications:

  • Preference will be given to applicants with prior experience in a call center environment or previous HR experience. 

Education:
GED (Required), High School (Required)

Work Experience:
Human Resources, Customer Service/Account Manager

Job Opening ID:
00398706 HR Solution Center Representative (Evergreen) (Open)


“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”


Posted 4 Days Ago

Full time

00398706


About Us



Fortune 500 experience. Career advancement. Nationwide relocation possibilities.


Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.


Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.


What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.





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