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Customer Development Representative, ICS

Lowell, AR - JB Hunt Corporate

Job Title:
Customer Development Representative, ICS

Sales, Marketing & Product Management

United States of America



Full/Part Time:
Full time

Job Summary:
Under general supervision, the incumbent aggressively markets the J.B. Hunt brand to develop new business with identified strategic and/or growth customers. They evaluate a customer's current transportation requirements and provide a transportation solution from J.B. Hunt's service offerings.

Job Description:

Key Responsibilities:

Responsible for establishing routine engagement touchpoints with existing customers, agent partners, and/or origin teams to identify opportunities to increase sales.

• Work with internal partners such as Operations, Customer Experience, or Sales, to ensure optimal on-time service and all committed and awarded freight is being met for each Business Unit.

• Ensure freight volume meets or exceeds capacity and volume commitments by identifying accuracy of award management to increase stakeholder satisfaction and operational efficiency.

• Negotiate spot prices to secure incremental business.

• Monitor freight needs by understanding daily individual business segment activities to ensure maximum asset utilization.

• Build customer relations by monitoring and promptly responding to spot opportunities to increase freight volume.

• Increase customer satisfaction through regular touchpoints with clients and various internal departments to review service reporting and customer scorecards for assigned market areas to maximize revenue to meet and exceed current goal.


Minimum Qualifications:

  • High School Diploma/GED with 1-2 years of experience.

Preferred Qualifications:

  • Bachelors Degree with 1-2 years of Customer Service/Sales Experience
  • Ability to communicate effectively through all mediums
  • Experience working in a customer service job
  • Self-motivated
  • Sales Focused
  • Prospecting Techniques
  • Competitive
  • Resilient
  • Maintain Composure
  • Time Management.

Bachelors: Business Administration/Management, Bachelors: Business Communications, Bachelors: Transportation Logistics, GED (Required), High School (Required)

Work Experience:
Customer Service/Account Manager, Sales, Transportation/Logistics

Job Opening ID:
00405709 Customer Development Representative, ICS (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

Posted 8 Days Ago

Full time


About Us

Fortune 500 experience. Career advancement. Nationwide relocation possibilities.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominate force in transportation and logistics industry, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.