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Field Support Technician


Chicago, IL - 3642 W. 47th Str



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Job Title:
Field Support Technician

Department:
IT, Telecom & Internet

Country:
United States of America

State/Province:
Illinois

City:
Chicago

Full/Part Time:
Full time

Job Summary:
Under general supervision, the position is responsible for providing the first line of support to internal and external clients with respect to defined processes and procedures, for all problem records assigned to the Network Services group. The incumbent is also responsible for working with new site startups.

Job Description:

Key Responsibilities:

  • Provides technical support to internal and external clients in all aspects of computer networking.
  • Monitors network alerts, outages, and customer concerns in order to proactively identify network events.
  • Resolves network events in tandem with Service Desk and other departments.
  • Executes diverse procedural tasks related to supporting network operations.
  • Works with new site startups, coordinates contractors, and configures equipment to meet specific deadlines defined by the external customers and internal business units.
  • Ensures that all documentation and monitoring is correctly executed for new start up sites.
  • Assists or takes on projects using software defined network programming language.
  • Travel required: 2000 miles of driving a month. Company vehicle, cellphone and tools included.


Qualifications:

Minimum Qualification:

  • Bachelors degree in Computer and Information Science, Engineering, or related field, or suitable combination of education, experience and training.
  • Preferred Qualification: Cisco Certified Network Associate
  • Network+ Certification

Education:
Bachelors: Mechanical Engineering (Required), Bachelors: Electrical Engineering (Required), Bachelors: Computer Engineering (Required), Bachelors: Industrial Engineering (Required), Bachelors: Civil Engineering (Required)

Certifications:
Certified Network Associate (CCNA) - Cisco Systems, Inc., N+ (Network+) Certification - Computing Technology Industry Association (CompTIA)

Job Opening ID:
00442922 Field Support Technician (Open)


“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”


Posted Yesterday

Full time

00442922


About Us



Fortune 500 experience. Career advancement. Nationwide relocation possibilities.


Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.


Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.


What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.





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