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Claims Intake Representative

Lowell, AR - JB Hunt Corporate


Job Title:
Claims Intake Representative


United States of America



Full/Part Time:
Full time

Job Summary:
Under close supervision, the incumbent is responsible for intake and investigation of claims related incidents. Based on department alignment, the incidents include but are not be limited to Cargo, Casualty, Final Mile Service, or Work Comp Incidents. The incumbent will collaborate with team members to ensure communication, information, and documentation flows through to support each incident between the customer and internal J.B. Hunt stakeholders. Additionally, they receive and respond to routine correspondence following established procedures not requiring management review.

Job Description:

Key Responsibilities:

  • Input & manage new incident reports using established processes. Incidents could include but are not limited to; investigations of accidents, private property damage, cargo related losses, work compensation injuries/illnesses, drug alchohol allegations and other unnamed emergency situation reporting.
  • Manage incident intake through phone, email, or other communication methods.
  • Professionally communicate with internal and external stakeholders, relaying details of loss as well as potential liabilities.
  • Set up DOT and NON-DOT tests with Compliance Safety Systems, brief drivers, complete DOT timeline, and arrange transportation to sites. Hire transload/rework vendors or adjusters to assist in the mitigation or investigation of cargo incidents.


  • Monday - Friday 9am - 6pm


Minimum Requirements:

  • High School Diploma or GED equivalent.
  • Less than 1 year of relevant experience.

Skills and Abilities:

  • Ability to make time-sensitive decisions
  • Ability to multitask
  • Ability to type at least 30 words-per-minute
  • Ability to work both independently and as part of a team
  • Basic deductive reasoning skills
  • Proficient active listening skills
  • Self-motivation
  • Ability to deal with difficult individuals

GED (Required), High School (Required)

Work Experience:

Job Opening ID:
00491956 Claims Intake Representative (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.”

Posted 5 Days Ago

Full time


About Us

Fortune 500 experience. Career advancement. Nationwide relocation possibilities.

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics, offering exciting career opportunities both at corporate and at field locations across the country. There are a variety of job types that support our business, so no matter your passion, J.B. Hunt is the place to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. The career possibilities and benefits of working at J.B. Hunt are endless. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels to join our team. We offer full-time, entry level, professional and management opportunities across all departments. Whether you are fresh out of school or bring years of industry experience, a role at J.B. Hunt could take your career to the next level.